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All prices shown on Petsofoz.com are in $US dollars.

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Refund, Returns and Cancellation Policies

We offer a 30 Day Money Back Guarantee on all Purchases made at Petsofoz.com Online Pet Shop.

If for any reason you wish to return any item or items purchased at Petsofoz.com Online Pet Shop please email us at petsofoz@yahoo.com with your order number, name, date of purchase and reason for the return.

Authorised returns will be issued with an Return (RA) number which should be clearly quoted when you return the goods to us.

Making sure to include your: Full name Email address Order ID Number Order date RA Number

All returns must be in new, unused condition in the original packaging within 30 days of original purchase.

Goods returned without prior authorization will not be accepted.

We will refund return freight costs only if we are at fault.

We cannot accept items returned after 30 days of original purchase or that are not in original condition, and or have missing packaging and or parts.

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Payment Methods

We offer a number of different payment methods when checking out at Petsofoz.com Online Pet Shop. You can use most major credit cards including MasterCard, Visa, Discover or American Express Card. You can also checkout with PayPal. All of these Payment methods are proccesed with PayPal Checkout. This does not mean that you need a PayPal account to checkout with any of the major credit cards. Using PayPal Checkout makes your purchase safe and secure.

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Petsofoz.com Team

Jon - Owner: I started Petsofoz.com in 2008 with the idea of making a website that was easy to use with products that i have used and been around for years and know that works.

Before i started Petsofoz.com i would looked around at Pet Stores on the internet and they were very confusing to navigate around, full of low quality products, over priced and you could tell the people running the websites had no idea about the products they were selling because the information they would use on there website was taken straight off the companies website of the product they were selling.

I would like to thank everyone for visiting Petsofoz.com and i know we can meet your needs and beat your expectations.

Favourite Product: "Revolution Flea and Worm Control for Cats. It works so well, not wonder it became our best selling product."

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Julie - Shipping Manager: I manage the warehouse and shipping facilities. My job is to ensure we have all the Pet and Vet Supplies in stock and ready to ship as soon as possible. I make sure that your getting the right product sent to you before we ship it, and we take great care to pack your order safely but also quickly so you get your orders as soon as possible.

Favourite Product: "The whole Advocate Flea and Worm Control range as i use it on my 4 cats and 2 dogs at home and it works great."

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Jim - Product Buyer: My job is to hunt out the best Pet Products available so we can offer them to our loyal customers. We try to buy all of our Pet Products and Vet Supplies in bulk so we can afford to sell them at prices our competitors cannot match.

Favourite Product: "I love Capstar Flea Tablets as they work great on keeping fleas off my 2 indoor cats. I gave a Capstar Flea Tablet to one of my neighbours the other day, as there dog had a bad flea problem. We both sat there and watched a ton of fleas drop off his Maltese within half an hour."

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